Nails 2000 in Easthampton, Massachusetts

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• Adam Alexion

  Posted Aug, 06 2019

  STAY AWAY!! The women is very rude here! Today was my first time here and it will be my last! I'm currently pregnant and need to have my gel nail polish taken off because when i go into labor i can't have nail polish on. I wanted to put regular nail polish on so i can take it off myself when the time comes to deliver. Anyone who gets gel nail polish knows how hard it is to get off. I sit down and the gentleman starts putting the foils on my hands and tells me to let the remover sit. The lady comes out and sits in his chair. She asks me "Why don't you want gel again?" I say because it's hard to get off - i didn't get into detail why i needed regular nail polish because i didn't think it was necessary. She says "People are crazy, that's what you are paying for - for it to stay on". This made me feel a little awkward but hey whatever i just want my nails done. I proceeded to ask her for pricing she told me that "She never heard anyone ask that before". I said "What? No one has ever asked you for pricing?" And she said "No, it's uncomfortable". I said "Excuse me? It's my first time here i need to know how much i'm paying! This is a business that shouldn't make you uncomfortable." She's truly crazy! She told me it's $10 to remove my gel nail polish and another $10 to simply paint on regular nail polish - no manicure. Every where I go it's $5 to remove and I get my nails done all the time! I told her "I'm glad I asked because that's expensive and i usually only pay $5". She said well it would be $5 but only if you do the gel again. So she's clearly making up her own pricing. I threw the foils off my nails and told her that she made ME uncomfortable and walked out.
• kendra b

  Posted Feb, 09 2019

  BEWARE! Worst Experience I have ever had at a establishment in my life. I have never been here before but seeing as how this nail salon has been in Easthampton forever I decided to try it out. A man took me to a station and I asked for a Gel Fill. After that it was a disatser, I have been getting my nails done every 2 weeks for the past 6 years. He had no clue what he was doing. After 30 min of this I just said that I would rather go elsewhere, my nails looked worse after what he did. I offered to pay for whatever he did to my nails and the lady tryed telling me I owe them $18.. I said thats crazy seeing as how he did nothing to my nails. She sat there and aruged with me (in front of another customer) until the man got very loud.. swung open the front door and yelled at me to "GET OUT" and "NEVER COME BACK AGAIN!!!" .. mind you I never complain at any establishment because I work in customer service and I know how it goes.. I will tell everyone I know never to go to this place they were rude, very unprofessional, and no knowledge of how to do nails. I have no clue how there still in business.

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